Tech support connecting to community
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We are looking for someone who can help us get a site we have developed connected to the concrete5 community.
Concrete5.org has informed us that there is no block or anything on our IP address, and our hosts assure us that everything is setup correctly from there end, but we are still receiving errors when trying to connect.
For instance, when going to [extend concrete5] > [add functionality], we get an error message saying: "Error establishing connection to the concrete5 community. Please check that curl and other required libraries are enabled."
When going through [connect to community], it returns with: "You must login with a username that is an owner or editor of this project."
We have tried setting up a secondary test account on the same server with similar results.
If you think you might be able to help us send me a PM and we'll discuss rates.
Concrete5.org has informed us that there is no block or anything on our IP address, and our hosts assure us that everything is setup correctly from there end, but we are still receiving errors when trying to connect.
For instance, when going to [extend concrete5] > [add functionality], we get an error message saying: "Error establishing connection to the concrete5 community. Please check that curl and other required libraries are enabled."
When going through [connect to community], it returns with: "You must login with a username that is an owner or editor of this project."
We have tried setting up a secondary test account on the same server with similar results.
If you think you might be able to help us send me a PM and we'll discuss rates.
http://www.concrete5.org/documentation/how-tos/editors/reconnect-to-the-community/
I just had to do this and this worked great. Was very easy to do. Hope this helps.
I just had to do this and this worked great. Was very easy to do. Hope this helps.
Looks like curl might be installed on your server.
Best to chat with your hosting provider. Here is the link to the requirements page:
http://www.concrete5.org/documentation/background/system_requiremen...
Hope that helps!
Best to chat with your hosting provider. Here is the link to the requirements page:
http://www.concrete5.org/documentation/background/system_requiremen...
Hope that helps!
The problem was solved. For anyone else who might have this same issue:
We ended up getting concrete5.org to do a trace route to our server and it was stalling at a particular IP. That IP turned out to be one of the upstream routing providers of our server hosts. There was a firewall on that connection that was blocking concrete5.org and once it was cleared, everything was good.
We ended up getting concrete5.org to do a trace route to our server and it was stalling at a particular IP. That IP turned out to be one of the upstream routing providers of our server hosts. There was a firewall on that connection that was blocking concrete5.org and once it was cleared, everything was good.
You must log in with the concrete5 username and password of either the user who "owns" the project on concrete5.org, OR a user who has been set up as an editor of the project through concrete5.org
I assume you've tried "connecting to the community" with the user and password for concrete5.org that originally set up the project??