Username & Password Issues
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For some reason, I can't get in anymore to edit my site. I've asked to reset my password but there's absolutely no response from C5. What's the deal? How long does it normally take... it's been like 4 hours already.
Check your spam folder, and if your hosting plan was setup with an alternate email than the one your using check there as well.
That's the first thing I did way before submitting my post. Thanks. There's nothing btw.
It should go right out, but your SMTP setting might not be correct and your server may not be sending mail. You can look at your database with phpmyadmin, in logs you can see the content of the message that should be sent, copy the link in there and use it to log in and reset your password
I don't know how to access what you are talking about. When you say database, you mean the files I see when I pull up my site in FTP? If so, where do I find phpmyadmin data?
If you have cPanel access with your hosting account, one of the choices you should have is phpMyAdmin in the Database section. You can typically access your cPanel by going tohttp://mydomain.com/cpanel. Once you access the phpMyAdmin, you can access the records referred to above.
Assuming that this is a problem with your password, drop the following file into your config directory (via FTP at webroot/config), remove the .txt extension (should be site_post.php), load your website once, then delete the file. Your admin password has been reset to "password".
James
James
