Let’s see if I understand :

- You joined concrete only a few days ago
- Own 0 karma
- Have no badge proving you ever bought anything (addons, theme etc)
- Have no badge proving you ever built anything with concrete
- repost this post twice

but claim you have thousand of $ worth of licenses to sell.

hum ... do I need to write the conclusion here ?

perhaps this isn't the account under which the add-ons are held. it was set up for the sole purpose of this. the total of the add-ons left on the account is $991. its also difficult to develop with one arm. conclude that?

Wow, okay this is gonna get awkward for everyone fast. ...

A few thoughts, some for others who may be thinking about this in general, and some specific to this case.

1) This request is illegal. First paragraph of the commercial license agreement reads:

1. License Grant. Subject to the provisions of this Agreement, Customer is granted a limited, non-transferable, non-exclusive license to use the Software Application for a single website and a single staging or development version. Customer may not offer the System for resale without expressed permission from DEVELOPMENT PARTNER.

Non-transferable means you can't go resell them. It's obviously pretty bad form to go try to resell something you're not allowed to resell on the very forum run by the people who make a living selling the stuff. No one else should try this.

2) We actually track all the activity on licenses. Most of these licenses were un-used. It doesn't look like any of them were assigned to any project pages, and most of them weren't downloaded at all. On the only ones that were downloaded, I've revoked the licenses without refunding anyone anything. Obviously it is not fair to anyone to resell a non-resellable license that's actually been used.

3) This guy lost an arm. I know who the actual user is, and he was an active member of our community at some point. I have no idea what happened, but this sounds like a genuine tragedy and what I can only assume is a f'd up situation. I know all of us want to do the right thing here, and I'd like to think our community of marketplace developers would want to be the first to muster empathy in a situation like this.

To that end, I have refunded all of the license purchases from 2012. I have removed the penalty fees we usually hand out to discourage refunding over support. This gives the actual user a balance of $473 which I will happily transfer to their paypal account. It's not the thousand dollars they spent over three years, but it doesn't include the ones they've used, and limiting this to 2012 seems like a reasonable middle ground. It's also probably about as good as they were going to get by trying to resell them under the radar this way.

The marketplace refund policy is clear about 30 days, does what it says - won't break your site. However, since this is my store, I choose to do this as the best path available to me to do the right thing in what I expect to be a very unique one time situation. If any of the developers who I just refunded money away from have an issue with this decision, I encourage them to contact me off line and I'll make it right with them.

In the next version of concrete5.org we will be seriously looking at disabling releasing and downloading of licenses once they've been assigned or downloaded. I think it is great that people buy a bunch of licenses at discount to plan ahead. I do also wonder however if endless access to a support area after one license purchase is really appropriate. I dunno, I'll start that debate elsewhere.

In the meantime. To anyone quietly watching with big ideas - don't sell stuff you shouldn't in my house. I will find out who you are, I will take care of my business.

Please do feel better and best of luck in your new creative ventures - you have our best wishes.

-Franz Maruna
CEO, concrete5

Well, as frz stated, it really feels awkward now…

I am truly sorry for what I said above, and hope you would forgive my crude words, not really knowing the situation, but just looking at appearances ...

Hi,
I develpped the add-on Touch Gallery that was refunded.
Just wanted to say that that was totally fine by me.
I also hope dkenn (although I don't know him personally) will still find a way to get back to work and overcome this tragedy and I wish him all the best. I don't know how we can help but I am sure many of us here would try if asked.