Purchased, in project page, NOT in available download
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Project page is linked and active, just added another theme. Newly purchasedd theme shows in C5 project page for the site license that I want. However, it it NOT available in "add functionality" from site dashboard.
I've dis-associated and re-associated license and project. I've used different browsers. I have verified that the credit card payment went through.
Help. Thanks.
I've dis-associated and re-associated license and project. I've used different browsers. I have verified that the credit card payment went through.
Help. Thanks.
Hi: the version was compatible and I finally got it installed - but only after going back and forth and inside/outside. It was the first time it occurred. Really appreciate your offer of help and am embarrassed that I left the discussion open. Thank you!
-----Original Message-----
From: concrete5 Community [mailto:discussions@concretecms.com]
Sent: Tuesday, February 12, 2013 6:41 PM
To: masterst@optonline.net
Subject: Purchased, in project page, NOT in available download : Themes
-----Original Message-----
From: concrete5 Community [mailto:discussions@concretecms.com]
Sent: Tuesday, February 12, 2013 6:41 PM
To: masterst@optonline.net
Subject: Purchased, in project page, NOT in available download : Themes
I'm investigating a similar issue for someone else now, and I'll let you know if I find out anything that may help.
A common reason this could happen is if the add-on or theme is not compatible with your version of concrete5. What version are you running and what's the theme? If you send me a PM with your project page URL that's listed in your dashboard, I can look into this further.