Blank home page
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All of a sudden, my home page that I was working on is blank….
I've tried to refresh, clear history….
I've tried to refresh, clear history….
hollisteradventist.org
My browser is Safari.
My browser is Safari.
It looks like there is a PHP error as the page isn't rendering, this is normally caused by either some bad code in an addon/theme, or some files on the server were moved/changed/deleted.
I did not change anything in the directory. So maybe I should contact support for the theme? It's the Fundamental theme - I just bought it this morning.
Now that I think about it, this happened right after I got a weird error while trying to edit the header block.
Now that I think about it, this happened right after I got a weird error while trying to edit the header block.
How do I contact support for a Theme?
Go back to the marketplace page for the theme and click the "Get Help" link however you might want to try something first.
"500 server error" usually means that the server is not allowed to serve up the file.
When I look at the Fundamental demo page, the next line is
This is the first call to the 'application' folder so I would make sure the permissions are correct on the applications folder. You can either use your hosts Control Panel -> File Manager to access the file structure and set permissions to 755 or Filezilla can do this as well.
"500 server error" usually means that the server is not allowed to serve up the file.
When I look at the Fundamental demo page, the next line is
<link rel="stylesheet" type="text/css" href="/application/files/cache/css/fundamental/main.css"></link>
This is the first call to the 'application' folder so I would make sure the permissions are correct on the applications folder. You can either use your hosts Control Panel -> File Manager to access the file structure and set permissions to 755 or Filezilla can do this as well.
I checked the permissions before I started. Could they have gotten changed by something I did in the editing interface?
I had a look at previous support discussions on the Fundamental page and it seems 5.7 has a bug in the caching scheme so you need to turn off the caching inside C5's dashboard.
http://www.concrete5.org/marketplace/themes/fundamental/support/bla...
A while ago, I posted a bug report on something similar and Andrew says they are working on it but I think it still exists:
http://www.concrete5.org/developers/bugs/5-7-2-1/cache-permissions-...
http://www.concrete5.org/marketplace/themes/fundamental/support/bla...
A while ago, I posted a bug report on something similar and Andrew says they are working on it but I think it still exists:
http://www.concrete5.org/developers/bugs/5-7-2-1/cache-permissions-...
How do I turn off caching? I don't know how to access my dashboard since everything is blank on my homepage. Btw it's not an intermittent problem - it went blank and I haven't been able to bring it back up no matter how many times I've refreshed or restarted the browser.
Try going directly to the Cache page on the dashboard here:
http://www.hollisteradventist.org/index.php/dashboard/system/optimi...
http://www.hollisteradventist.org/index.php/dashboard/system/optimi...
I'm having the worst luck today. I clicked that link, got a login screen. It won't take my login and password. I asked for a reminder, but haven't seen anything show up in my inbox yet. I assume this is the login/password I always use to edit my website??
Yes, that should be the same username and password you have been using already. It's possible the root problem is halting some of the underlying procedures needed to complete the login.
Do you have access to your site via Filezilla or your host's Control Panel -> File manager? If so, try deleting the files INSIDE the 'application/files/cache' folder (leaving an empty 'cache' folder in place)
Do you have access to your site via Filezilla or your host's Control Panel -> File manager? If so, try deleting the files INSIDE the 'application/files/cache' folder (leaving an empty 'cache' folder in place)
I deleted the contents of the cache folder and now my website is back again. Thank you!
I still can't sign on to my website. I can log in to my Concrete5 account. My username and password for my website should be the same.
I still can't sign on to my website. I can log in to my Concrete5 account. My username and password for my website should be the same.
Logging into your concrete5.org account is not the same as logging into your website. Your website's initial username should be 'admin' which is not a valid username for your concrete5.org account.
That worked! I've written that down so I won't forget. I had too many usernames and passwords floating around for the various aspects of this one website to remember. Looks like I'm up and running again. Thanks so much for your help!
In my browser, I get the following error:
This shows up right after this line:
What file is being called right after this line?
Failed to load resource: the server responded with a status of 500 (Internal Server Error)
This shows up right after this line:
<link rel="stylesheet" href="/packages/fundamental/themes/fundamental/css/normalize.css"/>
What file is being called right after this line?
Not sure how to reply?
Hello,
I got the same problem with concrete 5.7.5.6 when I moved to online web server, I've solved it by giving write permission to webserver user for folder "application/files/cache" and by deleting all the content of "application/files/cache".
I got the same problem with concrete 5.7.5.6 when I moved to online web server, I've solved it by giving write permission to webserver user for folder "application/files/cache" and by deleting all the content of "application/files/cache".
Do you have a URL for us to take a peek at?
Adrian
Arvixe Web Hosting / Concrete5 Community Liaison |
http://www.arvixe.com/concrete5_hosting.....................