Forums

Blank Page on Reset Password

Permalink
Hello,

When I try to reset my password via the reset form on the login page, I just get a blank page.

I tried setting the debug level to Development, but there is no errors, just a blank page.

Any thoughts?

Thanks.
 
audtec replied on at Permalink Reply
Environment

# concrete5 Version
5.4.2.2
# concrete5 Packages
Example FAQ (1.1.1), Expandable Content (1.0), Extended Form (2.5), Flash Video (1.8.1), Randomizer (1.2.4).
# concrete5 Overrides
blocks/autonav, blocks/flash_content, blocks/date_nav, blocks/page_list, controllers/page_types, themes/custom
# Server Software
Apache/2.0.63 (Unix) mod_ssl/2.0.63 OpenSSL/0.9.8e-fips-rhel5 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 PHP/5.2.9
# Server API
apache2handler
# PHP Version
5.2.9
# PHP Extensions
apache2handler, bcmath, calendar, ctype, curl, date, dom, exif, filter, ftp, gd, gettext, hash, imagick, imap, ionCube Loader, json, libxml, mbstring, mcrypt, mhash, mysql, mysqli, openssl, pcre, PDO, pdo_mysql, pdo_sqlite, posix, Reflection, session, SimpleXML, sockets, SPL, SQLite, standard, tokenizer, xml, xmlreader, xmlwriter, Zend Optimizer, zip, zlib.
# PHP Settings
Viewing 15 lines of 36 lines. View entire code block.
mkly replied on at Permalink Reply
mkly
What happens when you go to this?
http://www.example.com/index.php/login/forgot_password/

(replacehttp://www.example.com with your domain.)
mkly replied on at Permalink Reply
mkly
I guess I should add. If you have a php error the mail template file you don't get an error just a blank page. Maybe something to look at. If the above works fine.
concrete/mail/forgot_password.php
audtec replied on at Permalink Reply
@mkly When I go to that url, it shows invalid email address; after adding an email address I get the same blank page.

I can't access /concrete/ folder. Where I am hosted it doesn't allow me access to it.

another note, not sure if this is related, but I also get this same problem with a form, when I submit it goes to a blank page. Not all forms, just one. I have tried every possible combination to see if I can pinpoint it to no avail.
mkly replied on at Permalink Reply
mkly
Ya see this makes me feel like there is a mailer issue going on. The C5 mailer implementation is "a simple wrapper for the Zend_Mail object." AFAIK this just uses your php mail settings to send the mail.

Is the one form that also gives a blank page the only one that is set to send an email to the admin?
audtec replied on at Permalink Reply
Nope, that is where it gets wierd. I thought it might be something like that, so I turned off the notify me and even the redirect page. I cleared the cache, even disabled it but still no go.

There is other forms that are using both the notify me and redirect and seem to be working fine.
mkly replied on at Permalink Reply
mkly
Strange. I really don't know more than that. The only thing I've encountered that gives me the blank page is either mailer or database error when Development mode is turned on. I guess it's possible you have a missing database record or something?
AccountDisabled replied on at Permalink Reply
For odd situation like these where you can't get an email reset flowing; Concrete5 Instant Admin may help. Freely available athttp://forestmist.org/2012/07/concrete5-instant-admin/...