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Cannot view file properties in file manager

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When I try to view file properties in the file manager, an empty dialog is shown with a spinning icon, that never disappears.

The same happens when I upload a file, and concrete wants to show its properties after the upload finishes.

Any idea why this happens?

# concrete5 Version
5.6.2.1
 
prodelas replied on at Permalink Reply
I have the exact same problem. Below is the code that's generated by firebug in Firefox when trying to open file properties for an image in the C5 dashboard file manager. This problem seems to have developed after the latest C5 update (5.6.2.1). Pretty sure nothing changed in the php configuration on my host (my host is running PHP Version 5.2.9 - safe_mode = On; safe_mode_gid = On). The problem does not happen when working on my localhost BitNami WAMP Stack install(PHP 5.4.20).

Can anyone help shed light on this? I'll keep looking for a solution and will definitely post if I find one.

Warning: realpath(): SAFE MODE Restriction in effect.  The script whose uid/gid is 2273/2274 is not allowed to access /tmp owned by uid/gid 0/0 in /hsphere/local/home/sfaadmin/singforamerica.org/updates/concrete5.6.2.1_updater/concrete/libraries/3rdparty/Zend/Cache/Backend.php on line 185
designeclectic replied on at Permalink Reply
Having exactly the same problem with File Manager, Image Properties. Seems to only be a problem with latest version of C5.
prodelas replied on at Permalink Best Answer Reply
Not sure if you have already found a solution, but I found one that works for me.

I copied this php file:

*root*/updates/concrete5.6.2.1_updater/concrete/libraries/3rdparty/Zend/Cache/Backend/File.php

into *root*/libraries/3rdparty/Zend/Cache/Backend/File.php (you should create this directory structure to use C5's core override feature and prevent future updates from causing problems)

I changed the following line of code in the new php file (around line 91) from
'cache_dir' => null,

to
'cache_dir' => 'files/tmp',


Hope this helps!!
CGCommunicatie replied on at Permalink Reply
Thank you. This solved my problem.