Editing (v7+)

Dashboard and editing bar not showing

Permalink November 14, 2013 at 10:21 AM

Hi all

I did a site for a client 2 years back, and he just contacted me since he's not able to log in anymore. Well - he can log in, but neither the dashboard nor the editing bar on top are showing. I confirmed - it's not working. There was no change whatsoever on the site, last time it worked was about 5 months ago. Dashboard can be accessed via direct URL, but there's no way to edit the pages.

Site iswww.www.confiseriesteinmann.ch,... system info is attached below. Any Ideas what that could be? I've found some threads with similiar issues, but could not get a solution out of them.

Thanks,
RizzzO

# concrete5 Version
5.5.2.1
# concrete5 Packages
Area Splitter (2.0.6), eCommerce (1.8.5), eCommerce - Local Pickup (1.1.0), Expandable Content (1.0), Expander (1.0), Galleria image gallery (2.0), Gallery (1.7.0), Highlight Block (1.2), Highslide Web Albums (2.3), Image Slider (1.0.0), Kenburns Block (1.1), Nivo Slider (1.11), SQL Buddy (1.0), tcSlider (2.0.2), tnSpacer (1.2).
# concrete5 Overrides
languages/de_CH, single_pages/dashboard_old, themes/steinmann
# Server Software
Apache
# Server API
cgi-fcgi
# PHP Version
5.3.25
# PHP Extensions
bcmath, bz2, calendar, cgi-fcgi, Core, ctype, curl, date, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, ionCube Loader, json, libxml, mbstring, mcrypt, mhash, mysql, mysqli, openssl, pcntl, pcre, PDO, pdo_mysql, pdo_sqlite, Phar, readline, Reflection, session, shmop, SimpleXML, soap, sockets, SPL, standard, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, Zend Guard Loader, zip, zlib.
# PHP Settings

Viewing 15 lines of 40 lines. View entire code block.

 
# concrete5 Version
5.5.2.1
 
# concrete5 Packages
Area Splitter (2.0.6), eCommerce (1.8.5), eCommerce - Local Pickup (1.1.0), Expandable Content (1.0), Expander (1.0), Galleria image gallery (2.0), Gallery (1.7.0), Highlight Block (1.2), Highslide Web Albums (2.3), Image Slider (1.0.0), Kenburns Block (1.1), Nivo Slider (1.11), SQL Buddy (1.0), tcSlider (2.0.2), tnSpacer (1.2).
 
# concrete5 Overrides
languages/de_CH, single_pages/dashboard_old, themes/steinmann
 
# Server Software
Apache
 
# Server API
cgi-fcgi
 
# PHP Version
5.3.25
 
# PHP Extensions
bcmath, bz2, calendar, cgi-fcgi, Core, ctype, curl, date, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, ionCube Loader, json, libxml, mbstring, mcrypt, mhash, mysql, mysqli, openssl, pcntl, pcre, PDO, pdo_mysql, pdo_sqlite, Phar, readline, Reflection, session, shmop, SimpleXML, soap, sockets, SPL, standard, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, Zend Guard Loader, zip, zlib.
 
# PHP Settings
log_errors_max_len - 1024
max_execution_time - 5
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 60
max_input_vars - 1000
memory_limit - 256M
post_max_size - 64M
safe_mode - Off
safe_mode_exec_dir - <i>no value</i>
safe_mode_gid - Off
safe_mode_include_dir - <i>no value</i>
sql.safe_mode - Off
upload_max_filesize - 128M
mysql.max_links - Unlimited
mysql.max_persistent - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
session.cache_limiter - nocache
session.gc_maxlifetime - 7200
soap.wsdl_cache_limit - 5
safe_mode_allowed_env_vars - PHP_
safe_mode_protected_env_vars - LD_LIBRARY_PATH

Adreco replied on Nov 14, 2013 at 11:21 am Permalink Reply

Hi RizzzO

I recently had a similar problem caused by full page caching being on. Could that be the case here?

Adrian
Arvixe Web Hosting / Concrete5 Community Liaison |
http://www.arvixe.com/concrete5_hosting.............

responsiveObject replied on Nov 14, 2013 at 2:30 pm Permalink Reply

Hi! I saw this behavior few times. It could be a javascript error or html error. In your case there are html errors: confiseriesteinmann.ch, Ligne 318 Caractère 1
confiseriesteinmann.ch, Ligne 320 Caractère 1

Looks like there are missing closing div tag. Even if you didn't change the site, maybe someone had add some content with not well-formed html.

Hope this help.

RizzzO replied on Nov 15, 2013 at 3:17 am Permalink Reply

Adreco: No, that's not it, that's turned off...

ResponsiveObject: OK - what file is that in? What exactly do I need to change?

Thanks!

responsiveObject replied on Nov 15, 2013 at 8:47 am Permalink Reply

it was in your home page. Check all content block and validate their content.

ConcreteOwl replied on Nov 15, 2013 at 9:02 am Permalink Reply

I don't see an opening head tag either..

ConcreteOwl replied on Nov 15, 2013 at 9:05 am Permalink Reply

Also lines 318 to 320 appear to have two extra closing div tags..

RizzzO replied on Nov 22, 2013 at 4:04 pm Permalink Reply

Adding missing tags to files did not help. I found out that the client did an update a few weeks back - that must have shredded the system. Can I reverse an update he made, somehow?

Thanks!

responsiveObject replied on Nov 22, 2013 at 4:08 pm Permalink Reply

Yes. You can select an older version of the page that cause the problem. In the Edit menu you have an option to select the version.

Hope this help

RizzzO replied on Nov 23, 2013 at 9:35 am Permalink Reply

Sorry, I must have written unprecisely: I can't even log in, let alone choose a version. What the client did was an update of the entire page (to a newer version of C5), and that screwed up the site.

How can I reverse an update of the core?

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