Edit bar not visible after update - please help!
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Hi, I have come across the dreaded disappearing edit bar on all of my pages since updating c5 to 5.6.3.3. My website ishttp://www.leadinglight.photo
When page loads, the bar background appears, then quickly disappears, leaving the space it would have taken. This is the same in all browsers. Curiously yesterday after clearing caches etc in Chrome, the bar did load on the initial page opening but any subsequent refresh or revisit again hid the bar. I cannot now recreate this.
No query errors show in console. I have checked that the echos for header and footer exist in the correct files (header.php & footer.php) as suggested on countless other threads which appear to be correct.
I have searched the forums in depth and cannot find a solution. Please can somebody help me?
I'm not much of a coder so please respond as if I'm a bit simple :)
Many thanks.
When page loads, the bar background appears, then quickly disappears, leaving the space it would have taken. This is the same in all browsers. Curiously yesterday after clearing caches etc in Chrome, the bar did load on the initial page opening but any subsequent refresh or revisit again hid the bar. I cannot now recreate this.
No query errors show in console. I have checked that the echos for header and footer exist in the correct files (header.php & footer.php) as suggested on countless other threads which appear to be correct.
I have searched the forums in depth and cannot find a solution. Please can somebody help me?
I'm not much of a coder so please respond as if I'm a bit simple :)
Many thanks.
What browser is this happening in? Did you check the box for "Remain logged in to website."? If not, if you check the box does this still happen?
Hi, thanks for your reply. This is the same in Safari, Chrome and Firefox. I saw my edit bar again earlier and got excited but as soon as I refreshed or clicked another page, it was gone again. I am using the 'stay logged in function' - I'm currently accessing via a mobile dongle and ticking this box is the only way for me to remain logged-in to do anything in C5.
If you are in Chrome and click the F12 key to open up the developer tools and click on the Console tab are there any errors (you will have to refresh the page after opening the console)? I've seen this happen in 3 scenarios:
1. User goes tohttp://yoursite.com and logs in, C5 redirects them tohttp://www.yoursite.com and their login is lost because the cookie doesn't work under multiple domains.
2. There is a javascript error on the page that doesn't allow the edit bar to show.
3. There is a PHP error on the page that doesn't allow the edit bar to show.
Do any of these sound like scenarios that you might fall into? You can check for javascript errors in the Developer Tools Console, you can check for PHP errors in your server's error log.
1. User goes tohttp://yoursite.com and logs in, C5 redirects them tohttp://www.yoursite.com and their login is lost because the cookie doesn't work under multiple domains.
2. There is a javascript error on the page that doesn't allow the edit bar to show.
3. There is a PHP error on the page that doesn't allow the edit bar to show.
Do any of these sound like scenarios that you might fall into? You can check for javascript errors in the Developer Tools Console, you can check for PHP errors in your server's error log.
Absolutely nothing shows up in console. PHP errors I'm not so certain about but I'm not able to access panel etc from a mobile dongle so can't check for now. I think given the permission problems I'm also suffering (you've discussed with me on another thread), things are looking pretty screwed eh?!
I think that all of these issues are related and I think they're all due to the upgrade and permissions problems. I would suggest rolling your site back to before the upgrades and trying again, but without knowing which version you were on that's hard to do.
Well I guess there's no way of finding out now then, but I very much appreciate your trying to help me.
I need to make a big apology to you. I had the opportunity last night to use fixed broadband and, to my surprise, everything functioned perfectly. Permissions all working, edit bar in place, media library working. It's now obvious that all these issues were purely down to accessing C5 via a mobile dongle - who'd have thunk it?!
You've been very helpful and I'm sorry to have wasted your time. Thank you for your kind offer to delve deeper into the issue too.
To anyone else who identifies with the issues I've had and is using mobile data - in my experience C5 will seem massively broken - get on fixed internet and everything will be fine.
Thanks and apologies again.
You've been very helpful and I'm sorry to have wasted your time. Thank you for your kind offer to delve deeper into the issue too.
To anyone else who identifies with the issues I've had and is using mobile data - in my experience C5 will seem massively broken - get on fixed internet and everything will be fine.
Thanks and apologies again.
