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Edit fields/format options not appearing - help?

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Hi, when i go to the edit my page section, highlight the text to edit and then click 'edit' all i get is either 'add content' with a tiny (2 words across and 2 down) box, or an HTML headed page which has a blank box in it. I get none of the text editing options and my text ends up with no formatting at all when i publish it.

What am i doing wrong!

Thanks for any help.

Sarah