Error adding new blocks

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Hi! I need help...

I am having problems when I try and add new blocks, for example, when I click on 'add to side bar', a window would normally pop up giving me all the usual options for content, but the screen goes completely white and goes nowhere!

The bottom of my browser just says "transferring data fromwww.www.google-analytics.com..."... and stays blank.

I use firefox and have tried safari too... same thing happens...


All concrete have told me is "This sounds like a server or browser configuration issue. Have you tried getting help on our forums:
http://concrete5.org/community/forums"...


I'm doing what I always do to add new stuff, so am a bit stumped!!

Help would be appreciated!

Cheers

 
frz replied on at Permalink Reply
frz
is there a URL we can look at?

it sounds like perhaps some of the google analytics code is getting in the way - but that's odd.
zuul replied on at Permalink Reply
yeah the section its in ishttp://www.alexdemora.com/index.php/portfolio/...

and the pages i want to add to are for example
http://www.alexdemora.com/index.php?cID=170...

BUT i've experimented with other pages and sections and its just happening when there is no block in place and only goes blank when i try to add a new one....

thanks
frz replied on at Permalink Reply
frz
in the source of that page you have two chunks of javascript to call google analytics.. kill those for now and see if that fixes the problem. if we we can figure out where/how to add em back later.

this stuff
<p>
<script type="text/javascript"><!--
var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www.");
document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E"));
// --></script>
<script type="text/javascript"><!--
try {
var pageTracker = _gat._getTracker("UA-9963795-1");
pageTracker._trackPageview();
} catch(err) {}
// --></script>
</p>
zuul replied on at Permalink Reply
excuse my idiocy... how do i do this?!
frz replied on at Permalink Reply
frz
it's not part of the template. is there perhaps a code block you put on the page to get the analytics code in there?
zuul replied on at Permalink Reply
in this page?

http://www.alexdemora.com/index.php/portfolio/...

yeah its added to EVERY page .... I can remove it from each one, but how would that fix adding to thishttp://www.alexdemora.com/index.php?cID=170...

again, please excuse my idiocy!

thanks
frz replied on at Permalink Reply
frz
I'm just following process of elimination.

You say when it doesn't work, it says its trying to connect to google-analytics.com in the status bar. I say we get rid of that and see if it always works then. If so, we know what the problem is..
zuul replied on at Permalink Reply
i see what youre saying... i guess i may have to get rid of all the analytics and start again... oh dear. bedtime for me now anyway.

this will have to wait til tomorrow!!

thanks for your help.
frz replied on at Permalink Reply
frz
this shouldnt kill your analytics data, google will pick up when you add it back
zuul replied on at Permalink Reply
so i've removed all the analytics tracking code from the site that I have found

still having the same problem

the problem happens on ANY page when i try to add ANY new block

please help!
frz replied on at Permalink Reply
frz
before i thought you said it was only on certain pages in the sidebar.. now you're saying anypage, anywhere, you goto add a new block and you get an empty overlay...?

but edit on existing blocks works?

what do you see when you goto Dashboard > add Funtionality

what type & version of browser are you using?
zuul replied on at Permalink Reply
after further investigation/frustration, it seems to be on all new blocks ... fine to edit existing ones.

all the analytics is gone so i'm really stumped

when i go to dashboard > add functionality i can see all the options of blocks

using firefox 3.5.3 on mac

ive tried in safari too

thanks
frz replied on at Permalink Reply
frz
have you upgraded to 5.3.3?

are you running in simple or advanced permissions?