Lost edit function on all header and sub header blocks.
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I was editing my site when my host switched servers because of an external attack. When contact was resumed I seem to have lost the edit function on all header and sub header blocks on all pages. The edit button is available and I can get into the edit mode but on header blocks the cursor remains a line and will not effect the edit menu. Some of the C5 functionality also looks different. On blocks I can edit the background around the edit menu goes black. The dashboard and site map layouts have also changed.
Anybody have any ideas to what the problem could be and a solution?
Anybody have any ideas to what the problem could be and a solution?
Delete all files from [root]\files\cache and [root]\files\tmp, then clear you cache and see if that helps.
Hi,
Many thanks for your response. The problem I had was using IE10. I subsequently discovered that functionality and the edit mode were OK using Firefox. Clicking on compatibility mode in IE restored the Edit function on all blocks and most site presentation issues. The residual problem is that IE is still displaying an old version(header blocks) despite publishing revisions.
I have cleared the cache on concrete5. Do you still recommend clearing cache and temp files through c panel. I have no experience of messing about with these files. Do you mean all files in all subfolders (of cache & temp)or just those relating to yesterday?
Thanks again for your help
Tony
Many thanks for your response. The problem I had was using IE10. I subsequently discovered that functionality and the edit mode were OK using Firefox. Clicking on compatibility mode in IE restored the Edit function on all blocks and most site presentation issues. The residual problem is that IE is still displaying an old version(header blocks) despite publishing revisions.
I have cleared the cache on concrete5. Do you still recommend clearing cache and temp files through c panel. I have no experience of messing about with these files. Do you mean all files in all subfolders (of cache & temp)or just those relating to yesterday?
Thanks again for your help
Tony
Removing these files has never caused me any issues and has become a standard step in most of my trouble shooting. What I normally do is simply re-name these folders. Concrete5 will recreate them on its own.
As far as the site not working in IE, look for a JS error. Something as simple as a JS array with an extra comma will break IE yet render in FireFox.
As far as the site not working in IE, look for a JS error. Something as simple as a JS array with an extra comma will break IE yet render in FireFox.
I have had a similar issue, It was caused by having the jquery/jquery-ui links on the page-types. Not sure if this is related to your issue however.
I'd start by looking at the database tables. Count the tables, make sure they are all there. Then start looking at some of the tables and make sure they have the same amount of rows as before.
Do the same thing with the files, make sure they are all there and check the file permissions.
To me it sounds more like an issue with the database, like a missing table or table name changed. But I'm really guessing on that.