Need help with Fatal Error
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To those wiser than me,
I need help resolving a "fatal error". See png #1. I get this error when I try to edit png#3, which is a sitewide footer area.
I want to delete this content block and replace it with png#2. But I can't get it to render right.
When I clear cache, I'm seeing png #2 in edit mode. But when I publish edits, it always reverts back to png #3. I've tried deleting this content block about 20 times and clearing cache and opening in Firefox instead of Safari and clearing browser cache etc all to no avail. But when I try to edit png#3, I get the fatal error message (png#1). I'm guessing that's the problem.
any step-by-step tips would be greatly appreciated.
Thanks a million
Ryan
I need help resolving a "fatal error". See png #1. I get this error when I try to edit png#3, which is a sitewide footer area.
I want to delete this content block and replace it with png#2. But I can't get it to render right.
When I clear cache, I'm seeing png #2 in edit mode. But when I publish edits, it always reverts back to png #3. I've tried deleting this content block about 20 times and clearing cache and opening in Firefox instead of Safari and clearing browser cache etc all to no avail. But when I try to edit png#3, I get the fatal error message (png#1). I'm guessing that's the problem.
any step-by-step tips would be greatly appreciated.
Thanks a million
Ryan
did the problem start right after you added the block wherever image 3 is from?? have you tried reverting to a previous page version?? hover over edit > click versions. select a previous version and click the thumbs up icon. now select and delete the version that is messed up.
Good idea, but it didn't work. :-(
I can get the homepage back to where it works more than it used to, but still no full resolution. Plus, because these particular blocks are sitewide headers and footers, even if I get some resolution to the problem on the homepage I'm editing, the blocks are still misbehaving on the site's other pages.
We'll see if you or anyone else can come up with another troubleshoot.
Thanks for the time!
Ryan
I can get the homepage back to where it works more than it used to, but still no full resolution. Plus, because these particular blocks are sitewide headers and footers, even if I get some resolution to the problem on the homepage I'm editing, the blocks are still misbehaving on the site's other pages.
We'll see if you or anyone else can come up with another troubleshoot.
Thanks for the time!
Ryan
Is there a global area associated with these header and footer "sitewide" areas in dashboard > stacks ??
Can you give us a link to your site?
Can you give us a link to your site?
sure. i opened it up.
ryanandmelaniejohnson.com
or
tenfortymusic.com
interestingly, certain things are rendering differently from address to address.
also, currently in edit mode i do NOT see the png i'm attaching. but if you just navigate to the site and don't sign in and put it in edit mode, you can see it. very bizarre.
im a newbie, so i really do appreciate the time you're taking to help me. i've been so blown away by the C5 community. you all are awesome!
ryan
ryanandmelaniejohnson.com
or
tenfortymusic.com
interestingly, certain things are rendering differently from address to address.
also, currently in edit mode i do NOT see the png i'm attaching. but if you just navigate to the site and don't sign in and put it in edit mode, you can see it. very bizarre.
im a newbie, so i really do appreciate the time you're taking to help me. i've been so blown away by the C5 community. you all are awesome!
ryan
also, i tried to go to global area and delete the universal footers (which seem to be the misbehaving bunch). the theme must not allow this without code manipulation, b/c when i deleted them, cleared cache, signed out, and signed back in, they were all back (but all the versions had been deleted).
problems persisted re the footer thing. Very inconsistent. Sometimes the issus is only when I'm in edit mode; sometimes it shows "a" and another time "b". I don't get it. But I'm thinking the fix will require addressing the fatal error (see original post and png#?)
problems persisted re the footer thing. Very inconsistent. Sometimes the issus is only when I'm in edit mode; sometimes it shows "a" and another time "b". I don't get it. But I'm thinking the fix will require addressing the fatal error (see original post and png#?)
sorry this is getting to be a saga....
in one page, in edit mode Im seeing a conflict of interest:
the footer is alternately a universal footer or a page-specific footer.
weird.
in one page, in edit mode Im seeing a conflict of interest:
the footer is alternately a universal footer or a page-specific footer.
weird.
You should look back through the bug reports.
There was a report a few weeks ago where (my recollection, could be wrong), when a theme was updated from before global areas to handle global areas, that behaviour like this was reported.
As I say, just my vague recollection, so could be wrong. You will need to read back through the bug reports, including the closed ones.
There was a report a few weeks ago where (my recollection, could be wrong), when a theme was updated from before global areas to handle global areas, that behaviour like this was reported.
As I say, just my vague recollection, so could be wrong. You will need to read back through the bug reports, including the closed ones.
There has been a discussion about conflicting Area vs GlobalArea names. Apparently, it happens when you install a theme that has a regular Area called 'Footer' (for example) and another theme gets installed with a GlobalArea called 'Footer'. To fix this, you need FTP access to the server and change the names of the GlobalAreas in the footer and header . The problem is that you will lose the content on the pages that used to be in the old GlobalAreas so you will have to re-build that content.
Here's the discussion which confirms the problem.
http://www.concrete5.org/developers/bugs/5-6-1-2/different-navigati...
So now the question: How does a guy like me (newbie; basic editor; no code experience; just wants a site up for my music) fix this issue?
:-)
I'm fine losing any material so long as I can straighten out the problem. But how do I go about doing the following:
"To fix this, you need FTP access to the server and change the names of the GlobalAreas in the footer and header . "
Thanks,
ryan
http://www.concrete5.org/developers/bugs/5-6-1-2/different-navigati...
So now the question: How does a guy like me (newbie; basic editor; no code experience; just wants a site up for my music) fix this issue?
:-)
I'm fine losing any material so long as I can straighten out the problem. But how do I go about doing the following:
"To fix this, you need FTP access to the server and change the names of the GlobalAreas in the footer and header . "
Thanks,
ryan
