No Confirmation of Form Submissions -- Sometimes
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Hi,
I am trying to help a client with his user submission forms.
Sometimes when I hit "submit" on a form, it immediately goes through and gives me a confirmation notification at the top of the page.
However, sometimes after hitting "submit," the page loads and loads, seemingly endlessly. I usually have to close my browser and open it again as no confirmation ever appears and I can't seem to leave the page. After restarting my browser, I usually can submit a new form with no problem (including receiving confirmation on the page).
When I check the email logs and the form submissions page, eventually all of the submissions appear. The ones that gave me no confirmation appear maybe 5 or 10 minutes later than the ones that gave me confirmation immediately.
However, my client only received about half of the form submissions in his email (where the forms are sent to) even though they all appear in the email log (with no errors) and the submission forms page. He also says that he has to hit "submit" twice before the information goes through on a form for him.
What could be the issue? It seems like it may be a slow server since sometimes the forms go through with no issues. Any thoughts? Thanks in advance!
I am trying to help a client with his user submission forms.
Sometimes when I hit "submit" on a form, it immediately goes through and gives me a confirmation notification at the top of the page.
However, sometimes after hitting "submit," the page loads and loads, seemingly endlessly. I usually have to close my browser and open it again as no confirmation ever appears and I can't seem to leave the page. After restarting my browser, I usually can submit a new form with no problem (including receiving confirmation on the page).
When I check the email logs and the form submissions page, eventually all of the submissions appear. The ones that gave me no confirmation appear maybe 5 or 10 minutes later than the ones that gave me confirmation immediately.
However, my client only received about half of the form submissions in his email (where the forms are sent to) even though they all appear in the email log (with no errors) and the submission forms page. He also says that he has to hit "submit" twice before the information goes through on a form for him.
What could be the issue? It seems like it may be a slow server since sometimes the forms go through with no issues. Any thoughts? Thanks in advance!
Thank you, growthcurve. It sounded like a server issue to me as well, but unfortunately I have no access to the server and don't have much technical knowledge about those sorts of things.
I tried clearing the cache for the site, and so far there are no issues (the form submitted right away and gave me a confirmation notification).
If my client continues to have issues, then I will probably be back and see if anyone else has any answers. However, for now your response seems like it worked. :) Thank you!
I tried clearing the cache for the site, and so far there are no issues (the form submitted right away and gave me a confirmation notification).
If my client continues to have issues, then I will probably be back and see if anyone else has any answers. However, for now your response seems like it worked. :) Thank you!
If you have control of your own server, you may want to try restarting it.
Or, perhaps your site cache needs clearing.