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My client has an issue after editing but not publishing a couple of pages.
There is the blue popup requesting review but no way to approve the edits, see attached image.
I am not sure of the process that was used that resulted in this.
He has now created newer versions of the page and approved them but the message is still popping up. Even making the version in question approved does not remove the message nor does deleting the page version.
The site does not use advanced permissions and workflow has not been set up.
It is on version 8.4.4.
Any ideas on how to sort this would be appreciated.
Colin
There is the blue popup requesting review but no way to approve the edits, see attached image.
I am not sure of the process that was used that resulted in this.
He has now created newer versions of the page and approved them but the message is still popping up. Even making the version in question approved does not remove the message nor does deleting the page version.
The site does not use advanced permissions and workflow has not been set up.
It is on version 8.4.4.
Any ideas on how to sort this would be appreciated.
Colin
My Client is admin.
I have tried as super user.
From looking at the docs there should be an approved button on the popup when logged in as super user and as seen in the screen grab there is not.
I fixed one by duplicating the page and then deleting the original however this is not an option for the home page.
Colin
I have tried as super user.
From looking at the docs there should be an approved button on the popup when logged in as super user and as seen in the screen grab there is not.
I fixed one by duplicating the page and then deleting the original however this is not an option for the home page.
Colin
You could take a look in the database in the 'CollectionVersions' table, the first column will be 'cID' (Collection ID), click cID ... this will sort the column, look for cID = 1 with the cvName = HOME.
You should see that the version with the highest number displays '1' in the cvIsApproved column, this is the live version and should not be edited.
The versions with the lower numbers can be deleted.
As always before editing the database, take a full back by 'exporting' the database.
You should see that the version with the highest number displays '1' in the cvIsApproved column, this is the live version and should not be edited.
The versions with the lower numbers can be deleted.
As always before editing the database, take a full back by 'exporting' the database.
Thanks for the reply but as I said in my first post, deleting the versions does not stop the popup message.
So I don't think removing the versions from the data base will help.
Colin
So I don't think removing the versions from the data base will help.
Colin
Have you looked at the CollectionVersions table to confirm what you are saying?
Even though you don't use workflows, the way the core processes approval of a page is via a workflow. The stuck approval message tends to happen when a page fails while being saved/approved.
You can delete it from the workflows tables manually.
Or you can use an addon like my Extreme Clean.https://www.concrete5.org/marketplace/addons/extreme-clean1/...
You can delete it from the workflows tables manually.
Or you can use an addon like my Extreme Clean.https://www.concrete5.org/marketplace/addons/extreme-clean1/...
If he is not the superuser, has the superuser tried to clear the message?