Please help!! Profoundly stuck.
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Anytime I do anything, and I mean ANYTHING (including logging in/out or going into/out of dashboard), in edit mode on my website, I get a blank page when I try to go back to my home page. Then I have to go through my FTP Client and delete everything in the cache, sometimes MULTIPLE times!
This is in spite of having ALL caching turned OFF in my dashboard.
This is EXTREMELY slow. I will never get anything done this way!
Also, I put in a support ticket to the Theme (Fundamental) on Dec. 19, asking for a refund so I can uninstall 5.7 and install 5.6 instead. I have heard nothing back.
I'm really, really profoundly stuck and I need to get this website done!
This is in spite of having ALL caching turned OFF in my dashboard.
This is EXTREMELY slow. I will never get anything done this way!
Also, I put in a support ticket to the Theme (Fundamental) on Dec. 19, asking for a refund so I can uninstall 5.7 and install 5.6 instead. I have heard nothing back.
I'm really, really profoundly stuck and I need to get this website done!
Just from trying to log on:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@hollisteradventist.org and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@hollisteradventist.org and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
To discover what's causing the 500 error, you need to find your Apache error log and post the relevant parts of it here. Once you've identified where it is, attempt to view the home page and then look at the last few lines of the file.
Having tried to view your site, I'm getting a seemingly blank page. However, if I view the source I see this:
The fact that the page output is truncated is perhaps an indication that all is not well with your theme - it looks like it encountered an error and gave up at that point. If you're using a 5.7 theme on a 5.6 site, this may well be the problem. If you can, try to turn the standard Greek Yoghurt theme on and see if that fixes the issue.
Having tried to view your site, I'm getting a seemingly blank page. However, if I view the source I see this:
<!DOCTYPE html> <html class="no-js" lang="en"> <head> <meta charset="utf-8"/> <meta name="viewport" content="width=device-width, initial-scale =1.0"/> <!-- CSS --> <link rel="stylesheet" href="/packages/fundamental/themes/fundam ental/css/normalize.css"/>
The fact that the page output is truncated is perhaps an indication that all is not well with your theme - it looks like it encountered an error and gave up at that point. If you're using a 5.7 theme on a 5.6 site, this may well be the problem. If you can, try to turn the standard Greek Yoghurt theme on and see if that fixes the issue.
I am using v5.7.
How do I find the Apache error log?
This started happening after I made a change to the nav bar and it asked me if this was a site-wide change and I said yes.
How do I find the Apache error log?
This started happening after I made a change to the nav bar and it asked me if this was a site-wide change and I said yes.
The log could be in any number of places. It would depend on how your hosting provider has set things up. From the look of things you're using Dreamhost. From what I remember of them, there's a folder called logs with various sites in it. You may be able to get to this through FTP. If not, then I'd suggest you raised a support ticket with Dreamhost asking them where it is.
There is a folder "logs" in the root directory, with a subfolder titled with our domain name. But it is empty.
Yes, we are using Dreamhost.
Yes, we are using Dreamhost.
You'll need to talk to Dreamhost and ask them where your log files are. Without the error log, it's rally difficult to determine what the 500 error is being caused by.
Have you tried turning the standard theme on instead of your custom one?
Have you tried turning the standard theme on instead of your custom one?
Sometimes I get a 500 Internal Server Error. When I delete the files in the cache, it goes away.